Shipping Policies
DOMESTIC SHIPPING
We ship USPS (United States Postal Service) PRIORITY MAIL throughout the US and it's Territories. We use Flat Rate boxes, Regional Boxes and First Class services whenever possible and do our best to offer you the safest, least expensive way to receive your fabrics. The postage prices you see on your invoice are computer generated and only an ESTIMATE of the actual cost of shipping your order. It may read higher or lower than your actual cost.
At the time we process your order we calculate the shipping fee based on destination and weight of the package and add a $4.00 handling fee. We notify you of the actual cost and make adjustments for payment or refund. We may request extra postage for larger or heavier boxes, and we will contact you.

WE OFFER 2 OPTIONS WHEN ORDERING ONLINE

Check out using the Purchase Order Option - Click this button and fill in your personal information for mailing and contact us with a credit card to use for your order and or additional shipping cost.  
Please call us at 541 592 2969 and give us your credit information or leave your card number on our private line.  We are in the office 9am Pacific Standard Time to 6pm PST Monday thru Friday.

Paypal Option - The alternate choice for payment is the Paypal Option; paying for your order at the time of purchase thru Paypal. We can also Paypal Invoice you for extra postage. Please have your current email at paypal as we have no other way to contact you.


INTERNATIONAL SHIPPING FEES

We have many customers ordering from different countries around the World. INTERNATIONAL RATES are significantly higher than domestic rates. Please factor this in when ordering.

You may pay thru PAYPAL at the time of your order and we then calculate the extra cost of postage to your area and send you a PAYPAL INVOICE for the additional costs.

We are encouraging International customers to keep their credit card information on file to use expressly for the extra shipping costs that will not appear on their original invoice. This expedites the International shipping process getting fabrics to customers sooner.

We also ship USPS - PRIORITY INTERNATIONAL or FIRST CLASS mailing when weight is under 4 pounds.The Post Office now offers one of the best shipping options available and offers tracking on ALL packages.

Some Estimates of International Fees
Europe     Australia Canada
 3#  -  $34.50     $34.50   $26.00
 4#  -  $41.00     $41.00   $30.50
 7#  - $54.50     $65.50   $44.50 

FREE SHIPPING OFFERS DO NOT APPLY TO INTERNATIONAL ORDERS unless otherwise stated


WHEN WILL MY ORDER BE SHIPPED?

All orders are shipped in the order received and are subject to availability. A confirmation email is sent at time of purchase and Tracking information is sent at the time the order is shipped.

ALL FABRICS ARE SUBJECT TO AVAILABILITY

Fabrics come and go quickly, and don't be disappointed when we have sold out of your choice. We will refund your payment via the same method with which you originally paid. We may contact your for replacements.
Due to time constraints we will NOT contact you about replacements for End Cuts or Sale items.

NO ADDING TO PREVIOUS ORDERS
Once you hit the Send/Purchase‚ button on an order, it is complete. Please make selections carefully, as it can be difficult to add to an already placed order.

We have a ONE YARD MINIMUM for most fabrics, and then add in 1/2 yard increments. Call us if you need more information about a fabric than what is shown on the website.

We ship 5 days a week.

RETURN POLICY
We do not normally accept returns unless the fabric is damaged when received. Customers must notify us within 30 days to receive a replacement or refund for damaged fabric.
All SALE items and or END CUT sales are FINAL

SWATCH POLICY
We gladly fill swatch requests when you need to see and feel a fabric. Please limit swatch requests to 3 to 5 at a time. Bear in mind that fabrics sell out quickly and are sometimes unavailable by the time your swatches arrive.

email your swatch request writing SWATCHES in the subject box
send email request to shelley@marcytilton.com


SILK SCREENS PROCESSING
All silk screens are custom made: allow 10 business days for processing.

THE ARTBARN FABRIC STUDIO
Our staff in the Art Barn handle all fabric orders, refunds and availability questions. If you have a question regarding your order, please call us at 541 592 2969 or e-mail one of our customer service staff.



 


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