Our Policies
SWATCH POLICY
We gladly fill swatch requests when you need to see and feel a fabric. Please limit swatch requests to 3 to 5 at a time. Bear in mind that fabrics sell out quickly and are sometimes unavailable by the time your swatches arrive.
ALL FABRICS ARE SUBJECT TO AVAILABILITY
Fabrics come and go quickly, and don't be disappointed when we have sold out of your choice. Due to time constraints we will NOT contact you about replacements.
ADDING TO PREVIOUS ORDERS
Once you hit the Send‚ button on an order, it is complete and cannot be changed. Please make selections carefully. Multiple orders can not be combined. All orders are filled in the order placed.
We have a ONE HALF YARD MINIMUM for most fabrics, and then add in 1/2 yard increments. Call us if you need more information about a fabric than what is shown on the website.
We ship 5 days a week.
RETURNS
We will accept returns on regularly priced cut fabric within 30 days of purchase. Please do not return any fabric without our prior approval via e-mail. We reserve the right to charge a 20% re-stocking fee at our discretion. Sale and discounted fabrics are not eligible for return. Returns must be made within 30 days of purchase, fabric must be returned in original condition. Customer pays for return shipping and will receive a store credit for the fabric returned in the form of a redeemable code to use for a future purchase.
Send returns to:
Marcy Tilton Return
8020 Takilma Road
Cave Junction, OR 97523
All SALE items and or END CUT sales are FINAL.
WE OFFER 2 OPTIONS WHEN ORDERING ONLINE
Check out using your credit card.
Check out using Paypal Express
SHIPPING
We ship USPS domestic and international.
We use Flat Rate boxes, Regional Boxes and First Class services whenever possible and do our best to offer you the safest, least expensive way to receive your fabrics.
WHEN WILL MY ORDER BE SHIPPED?
All orders are shipped in the order received. A confirmation email is sent at time of purchase. Tracking information is sent at the time the order is shipped. Most orders ship within 7-10 business days. During certain busy sale times, orders may take longer. Customers who need rushed fulfillment should contact us by email or phone to inquire.
INTERNATIONAL SHIPPING FEES
We have many customers ordering from different countries around the World. INTERNATIONAL RATES are significantly higher than domestic rates. Please factor this in when ordering.
We also ship USPS - PRIORITY INTERNATIONAL or FIRST CLASS mailing when weight is under 4 pounds.The Post Office now offers one of the best shipping options available and offers tracking on ALL packages.
Every order will show exact shipping fees no matter where you live in the world.
International Customs fees are determined by each country, and customers are responsible for their country's customs charges. We have no way to pre-determine customs fees.